DMGonline is an online share trading system which allows you to trade in multi-markets through the internet at your own convenience, at any time and from any location.
02 What are the advantages of using DMGonline?
| Country | Market |
| Singapore | Singapore Exchange (SGX) |
| Malaysia | Bursa Malaysia (Bursa) |
| Hong Kong | Hong Kong Exchanges and Clearing (HKEx) |
| United States | Nasdaq (Nasdaq) |
| United States | American Stock Exchange (AMEX) |
| United States | New York Stock Exchange (NYSE) |
In addition, DMGonline‘s services include personalised portfolio management,
real-time price quotes and tracking for some markets, latest financial news
and in-depth market commentaries to facilitate your investment decisions.
For more flexibility, DMGonline is also integrated with DMG's Mobile Trading system for trading on SGX.
Thus, with DMGonline, you enjoy these advantages:
Access to the trading screen is only available when you log-in using your Login ID and Password. Therefore, it is important that you DO NOT reveal your Login ID and Password to anyone or allow another person to trade using your Login ID and Password. You must also remember to log-out after each session.
In addition, all orders entered through DMGOnline are encrypted using Secure
Sockets Layer 128 encryption technology.
DMGonline provides real-time prices for SGX while quotes from other markets are delayed.
| Regional Markets | Remarks |
| Singapore Exchange (SGX) |
Real Time
|
| Bursa Malaysia (Bursa) |
At least 15 mins delayed
|
| Kuala Lumpur KLSE Index |
At least 15 mins delayed
|
| Hong Kong Exchanges and Clearing (HKEx) |
At least 15 mins delayed
|
| NASDAQ (NASDAQ) |
At least 15 mins delayed
|
| American Stock Exchange (AMEX) |
At least 20 mins delayed
|
| New York Stock Exchange (NYSE) |
At least 20 mins delayed
|
05 What are the trading hours for the available markets?
|
Country
|
Market
|
Trading hours in the respective country’s
time zone
|
Singapore Time
|
|
Monday to Friday
|
|||
|
Singapore
|
SGX
|
9.00 am – 5.00 pm
|
9.00 am – 5.00 pm
|
|
Malaysia
|
Bursa
|
9.00 am – 12.30 pm
2.30 pm – 5.00 pm |
9.00 am – 12.30 pm
2.30 pm – 5.00 pm |
|
Hong Kong
|
HKEx
|
9.30 am – 12.00 pm
1.30 pm – 4.00 pm |
9.30 am – 12.00 pm
1.30 pm – 4.00 pm |
|
United States
|
Nasdaq
|
9.30 am – 4.00 pm
|
10.30 pm – 5.00 am
9.30 pm – 4.00 am (Daylight Saving) |
|
AMEX
|
|||
|
NYSE
|
|||
Note: The above are trading hours for normal trading days. Please check with your Trading Representative for the trading hours on certain holidays and eve of the holidays..
06 How can I find out more information about the markets that I can trade thorough DMGonline?
| Market | Website |
|
SGX
|
|
|
Bursa
|
|
|
HKEx
|
|
|
Nasdaq
|
|
|
AMEX
|
|
|
NYSE
|
07 What are the limitations and risks of on-line trading.
The Customer should be aware that if the Customer trades through or on an electronic system, the Customer
will be
exposed to the
risks of any defect, deficiency or malfunction in, and/or any breakdown, disruption or failure of,
any telecommunications, computer
or other electronic equipment or system associated with such electronic system.
This may result in the transaction not being
executed according to the Customer’s instructions or not executed at all.
The methods and risks of trading on each electronic
system may also differ.
For more information, please click here.
01 How do I apply for an e-Trading account with DMG?
You can print out the account application forms here,
complete them and bring it to our office with the following original supporting documents:
You may also call our eTrading Helpdesk or send us an email
to request the account application forms to be mailed to you.
If you are not residing in Singapore, please arrange for a notary public to
witness your signature on the account application forms and certify the supporting
documents as true copies.
02 How do I contact DMGonline?
We are located at
DMG & Partners Securities Pte Ltd
10 Collyer Quay,
#09-08, Ocean Financial Centre
Singapore 049315You can also contact our eTrading helpdesk at:
Tel: (65) 6438 8810
Fax: (65) 6535 4809
Email: clientservices@sg.oskgroup.com
Our operating hours are from Monday to Friday, 9.00 am to 6.00 pm
03 What criteria must I meet?You must be 21 years old and above. In addition, you must not be an undischarged bankrupt or circulated as a delinquent by any securities firm.
04 How long does it take to open an account?It will take about five working days to process your account opening. You can commence trading upon receipt of your Login ID and Password.
05 How will I be informed of the outcome of my application?Once your application is approved, you will receive a mail confirmation with your e-Trading Account number. This is also your Login ID. Your Password will be sent separately by mail.
06 What are the charges for opening an e-Trading account with DMG?Opening an e-Trading account with DMG is free. However, to trade on Bursa, there is a one-time charge of S$5.00 to open a Malaysian Central Depository System account to facilitate electronic transfer of shares and trade settlement of shares.
Trading is simple on DMGonline. To trade, simply right click on the counter you want to buy/sell and select the ‘Buy’/‘Sell’ option.
You can trade from the following pages:
Yes, client will need to declare short-sell orders at the point of placing orders.
Pursuant to Circular from SGX on the Requirement to mark short sell orders on 9 January 2013, Clients are required from 11 March 2013 to accurately disclose the nature of their sell orders, i.e. if the sell order is a normal sell order or a short-sell order.
Any deliberate wrongful marking of sell orders may be construed as intent to manipulate the market or false reporting to SGX, both of which are offences under the Securities and Futures Act (Chapter 289).
Please click here for further information.
02 When can I place orders through DMGonline?You can place orders during trading hours and after trading hours. However, orders placed after trading hours will be for the next trading day.
03 Can I place my orders through DMGonline during SGX’s opening and closing routines?You can place your internet orders during the opening and closing routines for SGX.
Opening Routine
The Opening Routine is a 30-minute session before normal trading starts at 9:00 am. It comprises the Pre-Open Phase and the Non-Cancel Phase.
During the Pre-Open Phase (8.30 am to 8.59 am), buy and sell orders can be entered, reduced in quantity or withdrawn. There is no matching of orders during the Pre-Open Phase.
The Non-Cancel Phase is between 8.59 am to 9.00 am. There is no input, amendment and withdrawal of orders allowed during this Phase. Orders are matched at a single price computed on an algorithm set by SGX-ST. The computed price will be the opening price for the day. Unmatched orders are carried forward into the morning trading session from 9.00 am to 12.30 pm.
Closing Routine
The Closing Routine is a 6-minute session after trading stops at 5.00 pm for a normal day trading. It comprises the Pre-Close Phase and the Non-Cancel Phase. All unmatched orders are carried forward to the Closing Routine at 5.00 pm for a normal day trading.
During the Pre-Close Phase (5.00 pm to 5.05 pm), buy and sell orders can be entered, reduced in quantity or withdrawn. There is no matching of orders during the Pre-Close Phase.
The Non-Cancel Phase is between 5.05 pm to 5.06 pm. There is no input, amendment and withdrawal of orders allowed during this Phase. Orders are matched at a single price computed on an algorithm set by SGX-ST. The computed price will be the closing price for the day. All unmatched orders will lapse.
03a. Online Trading - Bursa Malaysia
With effect Dec 1st 2008, please note Bursa Malaysia's change in timing for trading session.
Market Timing |
|
| Pre Opening | 8.30am |
| Opening Auction | 9.00am |
| Continuous Trading | 9.00am |
| Pre Closing | 12.15pm |
| Closing Auction | 12.20pm |
| Trading At Last | 12.20pm -1230pm |
| Lunch | Lunch |
| Pre Opening | 2.00pm |
| Opening Auction | 2.30pm |
| Continuous Trading | 2.30pm |
| Pre Closing | 4.45pm |
| Closing Auction | 4.50pm |
| Trading At Last | 4.50pm - 5.00pm |
Please note, 12.15pm- 12.20pm is known as the Pre-Closing Phase. Orders are keyed into the order book system without matching.
The Theoretical Closing Price (TCP) is calculated each time a new order is keyed into the the order book.
At 12.20pm- Closing Auction, the TCP is determined.
At 12.20pm-12.30pm is known as the Trading At Last Phase. Orders can be keyed in at TCP price only.
Orders other than TCP prices will be queued on a best effort basis with our Malaysian brokers, subsequently if the orders are not matched at 12.30pm, it will be brought forth to the afternoon session at 2.30pm.
The same hold true for the afternoon Pre-Closing Phases 4.45pm - 4.50pm, Closing Auction 4.50pm & Trading At Last Phase 4.50-5.00pm
Please note if the orders are not matched by 5.00pm, the orders will expired & will not be brought forward to the next trading day.
All orders submitted are valid for the trading day only. Any unfilled orders will lapse at the end of the respective trading day.
05 At what price can I submit an order?For orders on SGX, only orders placed within 20 bids from the last done price will be processed. Orders exceeding the 20 bids will be rejected.
The valid bid multiples are as follows:
Singapore Exchange - SGX ( SGD$
) |
|
| Share Price | Buy / Sell Bids |
| Below $0.20 | $0.001 cents |
| $0.20-$0.995 | $0.005 cents |
| $1.00-$1.99 | $0.005 cents |
| $2.00-$9.99 | $0.010 cents |
| $10 and above | $0.010 cents |
Bursa Malaysia ( RM$ ) |
|
| Share Price | Buy / Sell Bids |
| Less than $1.00 | $0.005 cents |
| $1.00 – $2.99 | $0.010 cents |
| $3.00 – $ 4.98 | $0.020 cents |
| $5.00 – $9.95 | $0.050 cents |
| $10.00 – $24.90 | $0.100 cents |
| $25.00 – $99.75 | $0.250 cents |
| More than $100.00 | $0.500 cents |
For orders on HKEx, only orders placed within 20 bids from the last done price will be processed. Orders exceeding the 20 bids will be rejected.
The valid bid multiples are as follows:
Hong Kong Exchanges and Clearing |
|
| Share Price | Buy / Sell Bids |
| Less than $0.25 | $0.001 |
| Less than $0.50 | $0.005 |
| Less than $10.00 | $0.01 |
| Less than $20.00 | $0.02 |
| Less than $100.00 | $0.05 |
| Less than $200.00 | $0.10 |
| Less than $500.00 | $0.20 |
| Less than $1000.00 | $0.50 |
| Less than $2000.00 | $1.00 |
| Less than $5000.00 | $2.00 |
Yes. You cannot trade in Singtel A shares, Singtel 2 shares, unit share market or buy-in market through DMGonline.
Should you want to trade in the above, please contact your Trading Representative or the eTrading Helpdesk at 6438 8810.
DMG also reserves the right to impose other trading restrictions from time
to time.
For trading on SGX via DMGonline, you can only place orders in the Ready Market in board lot size. For other markets, please refer to their respective website.
08 What is my trading limit on DMGonline?Your initial trading limit will be based on DMG’s guidelines. To increase your trading limit, you can call your Trading Representative or eTrading Helpdesk at 6438 8810. All requests for increase in trading limit are subject to DMG's approval.
09 Can I amend or withdraw an order if I make a mistake?You can only amend or withdraw an order if it is not executed or is partially filled.
To amend an order, simply use the “Amend” button on the “Place Order Form”. Please note that you are only allowed to amend the quantity of shares to a smaller quantity. To amend the price, you need to withdraw your unexecuted order and place a new order.
To withdraw an order, please use the “Withdraw” button on the “Place
Order Form”.
After you submit your order, you can view its status from myOrders
à Order Book (which can be accessed from the navigation bar at the top
of all site pages). Status definitions are as follows:
| Status | Remarks |
| Filled | Your order has been executed with the quantity shown |
| Withdrawn | You have successfully withdrawn your order |
| Rejected | Your order has been rejected. You can click to view the reason for its rejection |
| Expired | Your order was not carried out by the end of the trading day |
| Cancelled | Cancelled order accepted in queue |
| Pending | Pending to enter queue |
| Queued | Order accepted in queue |
| Partially filled | Partially filled order |
| Reduced queued | Reduced order accepted in queue |
| Unknown | Unknown status |
| Reduced pending | Reduced order pending to enter queue |
| Cancelled pending | Cancelled order pending to enter queue |
| Suspended | Suspended order |
Once your order is filled, a confirmation will be sent to you via e-mail. You will also receive a contract note sent by the CDP.
11 Can I contra my trades through DMGonline?Yes, you can contra for those trades meant for CASH settlement. Contra is not allowed for CPF trades.
Please note: For foreign market trades, there is no contra.
12 Can I sell shares through DMGonline that are kept in a sub-account with another Singapore broking firm?
Yes, you need to instruct the other broking firm to deliver the shares to your direct GSA account before you can sell your shares through DMGonline. To avoid any delay, please give your instructions to the other broking firm two working days before the transaction date.
13 What if I forget my password?
You can click on the “ forget your password?” link below the log-in box and fill in the “Request Password Form”. Your new password will be mailed to you upon verification of your particulars.
14 How do I change my Login ID and Password?
You can change your Login ID and Password in “my Account” page on the top menu bar.
15 How can I check my shareholdings with CDP?You can check your shareholdings with CDP by registering with them on their website at www.cdp.com.sg.
16 What is short-selling?
Short selling occurs if:
· you have a sell position without a corresponding buy position of the
same counter and quantity on the same trading day; or
· you do not have the shares of the short-sold position to deliver on
the due date of the sell position.
CDP will buy-in against your short position on Due + 1 market day. There is a buying-in fee of S$30 and commission of 0.75% charged on the buy-in contract by CDP. Other normal fees (clearing fee and SGX Access fee) and Goods and Services Tax apply. Starting from 25 Sep 2008, there will be an additional penalty of S$1,000 or 5% of the value of the failed trade, whichever is higher.
Any losses are borne by you.
You can either contact your respective remisier/dealer or our client services at 6438 8810 for assistance.
19 Are we able to view Historical Charts and Intraday charts for all markets?The Historical chart is only available for KLS, HKG and SGX markets.
The Intraday chart is available for ALL markets.
20 Can the online orders be amalgamated?
For SGX, the online orders can be combined into one contract. For example, a client place online order to buy 1000 SIA shares & another online orders to buy 2000 shares. At the end of the trading day, if both online orders are successfully bought, a client will get 1 buy contract for 3000 shares.
For Foreign Markets, the online orders cannot be amalgated. For example, a client place online orders to buy 200 AIG shares & another online orders to buy 300 AIG shares. If the orders are successfully bought, a client will get 2 buy contracts for the AIG shares.
01 What Are the Commission Charges?
For Shares traded on the Singapore Exchange(SGX), our Commission Rates as follows:
SGX - Singapore Dollar Denominated Counters |
||||
| For trades : | Value Traded | Online Brokerage Rate |
|
|
| up to S$50,000 | 0.275% |
0.5% |
||
| S$50,001 - S$100,000 | 0.22% |
0.4% |
||
| above S$100,000 | 0.18% |
0.25% |
||
| minimum sum (wef 15th July 2005) | S$25.00 |
S$40.00 |
||
U.S. Dollar Denominated Counters |
||||
| For trades : | Value Traded | Online Brokerage Rate |
|
|
| up to US$40,000 |
0.275% |
0.5% |
||
| US$40,001 - S$80,000 | 0.22% |
0.4% |
||
| above US$80,000 | 0.18% |
0.25% |
||
| mininum sum (wef 21st April 2012) | USD$20.00 |
USD$32.00 |
||
SGX - Hong Kong Dollar Denominated Counters |
||||
| For trades : | Value Traded | Online Brokerage Rate |
|
|
| up to HK$250,000 |
0.275% |
0.5% |
||
| HK$250,001 - HK$500,000 | 0.22% |
0.4% |
||
| above HK$500,000 | 0.18% |
0.25% |
||
| minimum sum (wef 15th July 2005) | HK$115.00 |
HK$185.00 |
||
SGX - Australian Dollar Denominated Counters |
||||
| For trades : | Value Traded | Online Brokerage Rate |
|
|
| up to A$50,000 |
0.275% |
0.5% |
||
| A$50,001 - A$100,000 | 0.22% |
0.4% |
||
| above A$100,000 | 0.18% |
0.25% |
||
| minimum sum (wef 15th July 2005) | A$20.00 |
A$32.00 |
||
For Shares traded on other Foreign Exchanges, our Commission Rates are as follows:
Bursa Malaysia ( In Malaysia Ringgit) |
||||
| For trades : | Value Traded |
Online Brokerage Rate |
|
|
Up to RM$50K |
0.50% |
0.60% |
||
RM$50k to RM$100k |
0.50% |
0.50% |
||
above RM$100k |
0.50% |
0.40% |
||
Min Charges(RM$) (wef 2nd Jan 2008) |
75 |
75 |
||
Hong Kong Exchanges and Clearing ( HKEx ) ( In Hong Kong Dollar) |
||||
| For trades : | Value Traded |
Online Brokerage Rate |
|
|
Up to HK$250k |
0.40% |
0.45% |
||
above HK$250k |
0.40% |
0.35% |
||
Min Charges(HK$) |
125 |
125 |
||
AMEX, Nasdaq, NYSE ( In U.S Dollar ) |
||||
| For trades : | Value Traded |
Online Brokerage Rate |
|
|
| All Values | 0.35% |
0.45% |
||
Min Charges(US$) |
25 |
30 |
||
02 Are There any Other Charges?
SGX |
|
| Clearing Fee | 0.04% on the proceed value (up to maximum S$600) |
| SGX Trading Fee | 0.0075% on the proceed value |
| GST | 7% on brokerage rates,clearing fee and trading fee |
Bursa Malaysia |
|
| Contract Stamp | 0.1% ( up to maximum RM$200 ) |
| Clearing Fee | 0.03% ( up to maximum RM$1000 ) |
| GST | 7% on brokerage rates |
Hong Kong Exchanges and Clearing ( HKEx ) |
|
| HK Contract Stamp | 0.1% ( Round to the nearest Dollar ) |
| Transaction Levy | 0.004% |
| CCASS Fee | 0.003% ( Min HK$3.00, Maximum HK$200) |
| Trading Fee | 0.005% |
| GST | 7% on brokerage rates |
AMEX, Nasdaq, NYSE ( In U.S Dollar ) |
|
| Security Fees | 0.0000307% of gross amount ( Sell Orders Only ) |
| GST | 7% on brokerage rates |
01 What are the custodian fees for foreign securities
The custodian fees for foreign securities are as follows:
| Foreign Custodian Fees | S$2.00 per counter / month |
| Fee Exemption | Exempted for customers who make at least two (2) transactions per month for that particular month. |
| Exempted for customers who make at least six (6) transactions per quarter for the entire quarter. | |
| Mode Of Billing | Invoiced quarterly in arrears subject to a maximum of S$200 per quarter (or maximum S$67 per month). |
Interest is paid on your money held in our trust account if it is above S$20,000 or US$10,000.
Note:
01 When are my trades due for settlement?
Under the Rules of the Singapore Exchange Securities Trading Limited, the settlement period for both Buy and Sell transactions is Trade Date + 3 Market Days. For example, if you carry out a trade on Monday, the due date is on Thursday.
For shares traded on other Foreign Exchange, the settlement periods are as follows:
|
Region
|
Due Date
|
|
Singapore Exchange Limited (SGX)
|
Trade Date + 3 Market Days
|
|
Bursa Malaysia Berhad ( Bursa)
|
Trade Date + 3 Market Days
|
|
Hong Kong Exchanges and Clearing Limited (HKEx)
|
Trade Date + 2 Market Days
|
|
New York Stock Exchange (NYSE)
|
Trade Date + 3 Market Days
|
|
Nasdaq (Nasdaq)
|
Trade Date + 3 Market Days
|
|
American Stock Exchange (AMEX)
|
Trade Date + 3 Market Days
|
02 When and how do I get paid if I sell my shares?
You will be paid on the sale's Due Date + 1 Market Day.
Payment is via Electronic Payment for Shares (EPS), DBS/POSB or UOB GIRO, or by mailed cheque. Telegraphic transfers can be arranged (bank charges to be borne by you).
03 When must I pay for the shares I buy?
As stipulated by the Rules of the Singapore Exchange Securities Trading Limited, your payment must be received by us on or before the 3 rd market day from the trade date.
For US trades, you have to pay for the shares latest by 3.00 pm ( Singapore time) on T+3.
For example, you place an order on Monday, 3.30 pm ( Singapore time)
i.e. before US trading hours and if this order is done, you have to pay for the shares latest by Thursday, 3.00 pm ( Singapore time). Likewise, if you place an order on Tuesday, 2.30 am ( Singapore time)
i.e. during US trading hours and if the order is done, you have to pay for the shares latest by Thursday, 3.00 pm.
Below are some examples of settlement dates for orders placed at different times.
Note : US trading is from 9.30am - 4.00pm EST
(the corresponding time in Singapore is 10.30pm - 5.00am from the last Sunday in October to the 1st Sunday in April, and 9.30pm - 4.00am from the 1st Sunday in April to last Sunday in October).
Ref |
Order Placed ( Singapore time) |
Settlement ( Singapore time) |
| e.g. 1 |
Monday, 1530 hrs |
Thursday, by 1500 hrs |
| e.g. 2 |
Monday, 2230 hrs |
Thursday, by 1500 hrs |
| e.g. 3 |
Tuesday, 0230 hrs |
Thursday, by 1500 hrs |
| e.g. 4 |
Tuesday, 0600 hrs |
Friday, by 1500 hrs |
However, if one of the market days within the settlement period happens to be a public holiday in the US or Singapore, then the due date will be the next market day.
For example, if your US trade is done on Monday, and Wednesday is a public holiday, the due date will be on Friday.
04 What payment methods are available?
Cash:
You can pay at our Cashier Counter located at 10 Collyer Quay, #09-08, Ocean Financial Centre, Mon - Fri 9am to 5pm (close on public holidays).
Cheque:
Please write your cheque payable to "DMG & PARTNERS SECURITIES PTE LTD" and send it to our office or visit our Cashier Counter.
EPS:
If you have signed up for EPS , you can pay us at an Automated Teller Machine(ATM), Internet Banking (Investment Services), or Phone Banking facilities provided by your designated bank. You can get the application form here.
GIRO:
Please click here for a form for DBS/POSB or UOB. Fill out the fields in Part 1 and return the form to us.
Internet Banking:
If you have signed up for Internet Banking facilities with your bank, you can click on our payment hotlink to OCBC, UOB, DBS and HSBC to pay us using the bill payment feature in your internet bank account.
The consumer/bill ref erence number is as follows:
UOB, DBS, HSBC, OCBC : 31xy6 digits trading account no.
[ xy refer to your dealer's/remisier's code. For customers who do not have a remisier or dealer, the code is 4Z.]
Our mailing address is:
DMG & Partners Securities Pte Ltd
Client Services Department
10 Collyer Quay,
#09-08, Ocean Financial Centre
Singapore 049315
05 What is the settlement currency of my trades?
The settlement currency for both purchases and sales can be specified by you as SGD or at the currency of the country of the exchange when you place your orders.
06 What will happen if I miss payment for the shares I buy?
If we have not received payment by the 3rd market day from the trade date, your shares may be force-sold on the 4th market day from the trade date. You should not key in any orders to sell those shares on this market day.
Please note that Electronic Payment for Shares (EPS) must be transacted before 9 p.m. on the 3rd market day from the trade date. If this is not done your shares may be force-sold on the 4th market day from the trade date
07 Can I trade using my CPF funds?
Yes, you can trade using your CPF funds on CPF-approved shares. You must check that you have sufficient balance in your CPF account before you key in your CPF trades. Please ensure that your CPF Investment Account Numbers is updated with us.
In order to trade using CPF funds you must send a completed "Standing Instruction" form to the CPF Board. If you have not done so, just click here to print out the form. Fill it out, sign it and mail to us at:
DMG & Partners Securities Pte Ltd
Client Services Department
10 Collyer Quay,
#09-08, Ocean Financial Centre
Singapore 049315
If you do not have a CPF Investment account, you can open one at the following approved local banks: DBS, OCBC, UOB.
08 Can I trade using my SRS funds?
Yes, you can trade using your SRS funds. Under the Payment Terms-please click CASH. On the same trading day, please inform your trading representative (TR) that the trade is done. Please advise your TR on the SRS account numbers so that the TR can do the necessary paperwork.
Hardware requirements:
There may be firewalls implemented in your company's network to disable access to unauthorised websites. You can ask and coordinate with your company's network administrator to add http://www.dmg.com.sg to your company's available list of websites.
03 Why can’t I login to DMGonline?There are various possible reasons:
Tel: (65) 6438 881004 Why can't I print the stock charts from DMGonline?
Fax: (65) 6535 4809
Email: clientservices@sg.oskgroup.com
Charts are applets and cannot be printed directly. This is a common limitation of the currently available internet browsers. To print the charts, you need to complete the following steps:
If you are unable to see real-time prices, please try the following:
For Internet Explorer:
Please download the Java Virtual Machine (JVM).
For clients using Windows XP:
As our Real-time Price Table is a Java-based application, customers who are using Windows XP will not be able to view the Real-time Price Table without installing the JVM software. You can download it here or from any other JVM, including Sun Microsystems. For first-time Windows XP users, you will see a prompting message to download Microsoft JVM from its website when you try to view a website or use an application that requires a JVM.
Please note that real-time prices are only available for SGX and price quotes for other markets are delayed.
06 What should my monitor settings be?For the best view of our website, your monitor should be set to 1024 by 768 pixels using High Color quality.
07 Why can’t I customise my Real-Time Price Lists?You need to enable "cookies" in your browser to customise your Real-Time Price Lists.
08 Why can’t I view my Real-Time Price Lists from another computer terminal?The settings of your Real-Time Price Lists are saved in the hard drive of your terminal. To use another computer terminal, you need to re-customise your settings for that terminal.
09 How can I disable the auto-save ID/password feature in Microsoft Internet Explorer?You can go to "Internet Option" -> "Content" -> "AutoComplete" -> uncheck the "User names and passwords on forms".
10 Why is my list of orders not updated after I place an order?Please change the settings on your browser to allow this function:
For Microsoft Internet Explorer:
Go to "Tools" -> "Internet Options" -> "Settings" -> "Check for newer versions of stored pages" -> select "Every visit to the page".
For Netscape Navigator:
Go to "Edit" -> "Preferences" -> "Advanced" -> "Cache" -> "Document in cache is compared to document on network" -> select "Every time".
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Please click on the following links on how to set up the Chinese language support:
01 I would like to have Market Depth and SMS Alerts. How do I subscribe to these services?
Please contact your Trade Representative or send an email to clientservices@sg.oskgroup.com and furnish the following:
Your request will be processed within 5 working days.
01 What is continuous all-day trading?
This means that in addition to existing trading hours, you will be able to trade in SGX securities during 1230 to 1400 hours from 1 August 2011. SGX-ST will be opened from 0900 to 1705 hours every trading day.
The additional opening hours will enhance your trading opportunities since you can also trade during 1230 to 1400 hours in addition to the existing trading hours. Moreover, SGX trading hours will overlap with those of other Asian exchanges. If you trade pan-Asian securities, this will provide you with greater convenience by allowing you to respond to news flow in the home markets and other Asian markets.
You should speak with your dealer or remisier whether he/she expects to regularly be at the desk during 1230 to 1400 hours, and how he/she expects to service you when off-premises. As you know, your dealer or remisier could be out for lunch break, attend training, take care of business administrative matters or do something else during 1230 to 1400 hours.
To facilitate seamless trading for investors like you, broking houses have put in place arrangements to handle customer orders during 1230 to 1400 hours. We understand such trading arrangements to include some or all of the following:
You can also expect to receive a one-off request from your dealer or remisier to confirm that you are aware of how you will be serviced during the period from 1230 to 1400 hours.
04 Do all Members of SGX-ST offer the same trading arrangements during 1230 to 1400 hours?
Members have their own specific arrangements. Generally, central dealing desks and back-up dealer or remisier arrangements are offered by all Members.
05 What is the effect of the additional trading hours on my portfolio of SGX assets?
The value of your portfolio of assets traded on SGX-ST could change during 1230 to 1400 hours, just as it could whenever SGX-ST is open. If the price of the shares you hold falls, the value of your portfolio will fall accordingly.
06 Are prices likely to move much during 1230 to 1400 hours?
Prices move up or down in response to demand and supply. Buy and sell orders may be entered into SGX-ST in response to economic and business news, forecasts, portfolio adjustments, and other factors. For example, if there is release of news that may be considered significant during 1230 to 1400 hours, prices could move on SGX-ST. Similarly, trading decisions carried out by investors or traders could also move prices.
07 Will the market be less liquid during 1230 to 1400 hours than at other times of the trading day?
Market liquidity depends on various factors including the volume of orders coming into the market and number of active participants. It is possible that there will be fewer participants and less orders especially while people become accustomed to the new trading period and test market conditions. The situation is dynamic and you should monitor developments in the market.
08 Will service quality from remisiers and brokers be lower during 1230 to 1400 hours?
There may well be increased latency/delay in order execution, order management and response to enquiries, if your dealer or remisier is not at his/her desk. Your orders and enquiries may be relayed to a central dealer or back-up dealer or remisier who is in the office. Delays or limitations could also occur if your dealer or remisier use mobile technology or hand-held equipment. This may affect the price and quantity of any orders executed during this period.
It is important that you agree with your broker or remisier how you are serviced when he/she is away from the desk. You will then know what to expect and can decide whether or not you wish to transact in the market.
09 Will the market be less liquid during 1230 to 1400 hours than at other times of the trading day?
We encourage you to closely monitor the status of your orders entered in the trading system. If you have any resting, unmatched orders queuing in the trading system that may be carried through the period from 1230 to 1400 hours, you should be aware they may be matched. You may wish to monitor the price movements in the market or provide specific instructions to your dealer or remisier on the treatment of these orders.
10 Which trading alternative or arrangement is appropriate for me?
You should carefully assess the various trading alternatives and arrangements your broker offers you and decide which one suits your trading needs after weighing the pros and cons of each alternative.
If you are uncertain about what each alternative mean to you or your preferred mode of trading, you should discuss this matter with your dealer or remisier.
11 Do I have any other alternatives?
If you decide that none of the trading arrangements mentioned above in Question 3 suits you, an alternative is transacting on-line through an internet trading account where you enter orders directly into your broker’s trading system. You could also refrain from trading during 1230 to 1400 hours until you are sure of what you want.
12 Where can I obtain more information about continuous all-day trading?
You can go to SGX’s website at www.sgx.com, Members' websites will also carry information on continuous all-day trading in the coming week and by next Wednesday, 6 July 2011. There will also be information carried on SIAS website at www.sias.org.sg .
A second-factor authentication or 2FA is the verification of a user and authenticating that he is who he says he is with a unique and randomly generated password from a device that he owns that is linked to his Online Service Provider.
The current practice used in retail banking is the One-Time Password or OTP. When a user accesses an online service, in addition to User-ID and Password, the user would be required to enter an additional "second-factor password", which is generated on demand. The dynamically-generated "second-factor password" is typically delivered through a hardware token device. Other types of authentication methods include certificates and/or biometrics.
Today, Online Service Providers are deploying their own 2FA infrastructure. As a result, an authentication token or device tends to be proprietary and can only be used to access specific online services and a consumer ends up with multiple 2FA tokens or devices. Assurity aims to enable consumers to access multiple online services with their various Online Service Providers requiring 2FA, with a single device.
02 How can I get a OneKey (2FA Security device) & link it with my DMG Trading Account?Please click here for the User Guide. In summary, there are several steps to use your OneKey device with your DMG Trading Account:
If you have not received the 2FA device after 5 working days upon registration with OneKey, please contact the OneKey Customer Care Centre Help Desk at (65) 65663539 (OKONEKEY).
04 If I have registered with Assurity and linked my 2FA device to DMG, can I link the same device to other Service Providers of OneKey?Yes, you may link to multiple Service Providers with the same 2FA device.
05 I am opening a second account with my securities trading firm. Can I link my current OneKey to the new account or do I have to register for another OneKey?If you are using the same ID (FIN Pass/NRIC) to open your second/new account, you can link your current OneKey to the account. You do not have to register for another OneKey.
06 If I have TWO or more login IDs with DMG, can I use the same 2FA device to link them?Yes, you may use the same 2FA device to link different login IDs. However, seperate tokens are required for corporate accounts.
07 If I am currently residing outside of Singapore, would I still be able to register and have the 2FA device mailed to me?Yes, you may do so by registering as a foreigner.
08 What happens if I lose my OneKey 2FA device? Can I get a replacement from DMG & Partners Securities?If you’ve lost your OneKey device, please contact the OneKey Customer Care Centre Help Desk at (65) 65663539 (OKONEKEY) or log in to your OneKeyKey account to suspend* or revoke** your device using your SMS OTP (One Time Password).
* To suspend means to block the use of your device for a certain period of time and you can re-activate your device for use again.
** To revoke means to terminate the use of your device completely and you will need to purchase a new device to activate your new account. For replacement due to loss, an administrative fee of S$11 may be levied by OneKey.
Please take note SMS OTP is only valid if you have provided mobile number in your OneKey account.
Reclassified Products are reclassification of certain Overseas-Listed Investment Products (OIPs) which were formerly treated as Specified Investment Products (SIPs) that will now, be treated as Excluded Investment Products (EIPs).
02 What are the effects of the new Reclassified Products?The Reclassified Products are to have materially the same product characteristics as EIPs traded on the Singapore Exchange Securities Trading Limited (SGX).
03 What are Excluded Investment Products (EIPs)?EIPs are limited to securities (and options on such securities) that are listed for trading on an approved securities exchange in Singapore and not specifically specified by such securities exchange to be a Specified Investment Product.
EIPs are less complex products which are already established in the market and are generally well understood by retail investors.
04 What are the level of services available for Excluded Investment Products (EIPs)?The only level of service made available from DMG & Partners Securities Pte Ltd for EIPs are (i) execution only; and (ii) dealing with advice under a formal advisory agreement (“Paid Advice”).
05 When are the Reclassified Products effective from?The Reclassified Products are effective from 4 January 2013.
06 What are the limitations and risks of Reclassified Products?Although the Reclassified Products have materially the same product characteristics as EIPs traded on the Singapore Exchange Securities Trading Limited, there are risks associated with trading/ transacting in such products that may not exist or are different than if they were instead listed on trading in Singapore.
07 What is Risk Warning Statement?Risk Warning Statement includes but not limited to the following risks and other significant aspects of trading in an Overseas-Listed Investment Product.
Risk Warning Statement applies to any and all Overseas-Listed Investment Products and not only to the Reclassified Products.
Pursuant to paragraph 29E of the Notice on the Sale of Investments Products, investors who do not acknowledge the Risk Warning Statement will not be allowed to transact in any Overseas-Listed Investment Product on or after 28 February 2013.
09 How do I read, understand and acknowledge the Risk Warning Statement?For new investors, a copy of the Risk Warning Statement will be provided as part of the account opening form. Subsequently, you will also be required to acknowledge the Risk Warning Statement on DMG Online upon launching your first transaction on Overseas-Listed Investment Product.
For existing investors, you are required to read, understand and acknowledge the Risk Warning Statement on DMG Online upon launching your first transaction on Overseas-Listed Investment Product.
A copy of the Risk Warning Statement is also available here
10 If I have qualified for the Customer Account Review (CAR), am I also required to acknowledge the Risk Warning Statement?Yes, you are required to acknowledge the Risk Warning Statement.
11 If I have qualified for the Customer Account Review (CAR), am I allowed to continue trading in Overseas-Listed Investment Product before 28 February 2013?Yes, you are allowed to continue trading until 28 February 2013. If you have not acknowledged the Risk Warning Statement on or by 28 February 2013, you will not be allowed to transact in any Overseas-Listed Investment Product thereafter.
12 If I do not qualify for the Customer Account Review (CAR), am I allowed to trade Overseas-Listed Investment Products?Yes, you may only trade in Excluded Investment Products (EIPs) that are Overseas-Listed Investment Products (OIPs) if you have read, understand and acknowledge the Risk Warning Statement. For avoidance of doubt, you will not be allowed to trade in Specified Investment Products that are OIPs.